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Terms and Conditions

Terms and Conditions of Sale, as of 1st of Jan 2024.

This page (together with the documents/web pages referred to on it) defines our terms and conditions for how we supply all of the “Products” listed on our website (“our Site”) to you.

You should understand that by ordering any of our Products you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our Site.

1. Information about Us

The Artificial Grass Company Scotland Ltd (“us”, “our” or “we”)  registered in Scotland number SC475562. Our registered office is Blackton Workshops Blacktongue, Farm Road, Greengairs, Airdrie ML6 7TX.

2. Your Status

By placing an order through our Site you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old.

3. How the Contract is made between us and you.

3.1 After placing an order you will receive an email from us acknowledging that we have received your order.

Please note that this does not mean that your order has been accepted. Your order constitutes an offer to contract with us to buy the Products. Acceptance of the order will only take place upon us sending you confirmation by email that the Product has been despatched / shipped, at which point the (“Contract”) between you and us in relation to the supply of the Products described in the shipping confirmation.

3.2 Items not contained in our shipping confirmation remain outside of our obligation to supply until we have confirmed in a separate despatch / shipping confirmation email.

3.3 We reserve the right to refuse any order placed.

3.4 We aim to process your order within 1 to 3 working days, in the event of exceptional circumstances we will contact you and advise of any delay or products being out of stock.

3.5 Your order will not be processed nor despatched if we have not received correct payment.

4. Delivery / Shipping

4.1 Your package may need to be signed for as proof of delivery.

4.2 If no-one is at your designated delivery address to sign for and accept your package, the courier may attempt a second delivery or may leave a card with an address where you need to pick the package up from, this may include a time limit.

In this event it is your responsibility to collect the package in time,  if you don’t and the package is returned to us we reserve the right to ask for a subsequent delivery charge.

4.3 Arrangements may be made outside of these delivery conditions, however this will be at your own risk. For example instructions to leave in a safe place or with a neighbour.

4.4 If for any reason you prevent the courier from correctly and contractually delivering your package, reasons such as incorrectly supplied address information or you do not collect your package from their designated depot, then we will not be held responsible if the package is not returned back to us which will prevent us from issuing a refund or replacement.

4.5 If the courier notifies us of a failure to deliver a parcel within a reasonably expected time frame, we will investigate the issue with the courier before considering what action we will take next.

4.6 In the event your package has not arrived within 14 working days, please contact us. It is important to notify us before 21 days as the courier may not retain delivery information longer than this which may prevent tracking. At which point the courier will be unable to assist in locating the lost package.

4.7 We reserve the right to retain payment against any eventual refund for failure to pay local taxes or accept administrative charges in the event of incorrect address information being supplied. If delivery is refused for any reason the delivery charge and subsequent return delivery charge may also be withheld.

4.8 You must contact us within 48 hours of the delivery in the vent of any discrepancy with the order your have received. Please ensure your retain all packaging and proof of delivery documentation as we may require photographic evidence.

4.9 In some cases if you do not pay Import Duty that is due on your order the Courier may not be able to complete the delivery and if the package is then returned to us by the Courier we will not provide a refund.

5. Risk and Ownership

5.1 Once we have received full payment for the Products and Delivery Charges, ownership of the products will be passed to you.

5.2 Risk regarding the Products will transfer to you from the time of delivery.

6. Price and Payment

6.1 All Product prices on the site are displayed in and charged in £GBP.

6.2 These prices both exclude and include VAT but exclude delivery costs unless expressly stated on the Site in relation to particular Products or promotions.

6.3 We calculate your delivery charge once you have supplied your address in the checkout process and prior to placing your order.

6.4 We reserve the right to change prices at any time, this will not affect any order that has despatched / shipped and a despatch confirmation email has been issued. 

6.5 We take all reasonable endeavours to ensure our website is up to date and showing correct prices on all of our Products. However there is a possibility for error and we will endeavour to detect pricing errors during our despatch process. In the unlikely event prices change prior to the despatch confirmation we will contact you and advise on the changes prior to confirming despatch.

6.6 Payment for all Products must be by the approved payment methods shown in our checkout process. Your chosen method of payment will be charged between the time when you place your order and when the Products are despatched.

7. VAT (European Sales Tax)

7.1 Sales to countries inside the European EC Fiscal (VAT) area are subject to Sales Tax (VAT).

7.2 Delivery to any other country will only be charged our EX-VAT price.

7.3 Before we can determine if you should be charged VAT, we require your delivery address which is entered during the checkout process.

8. Import Duties

8.1 Where delivery is to a country not inside the European EC Fiscal (VAT) area you may be charged an ‘import duty / tax’ in your destination country.

8.2 We have no control over import duties, taxes and thresholds, which vary from country to country. Please contact your local customs office for details. 

9. Liability

9.1 The liability of The Artificial Grass Company Scotland Ltd in connection with any Product purchased is strictly limited to the purchase price of that Product.

9.2 The Artificial Grass Company Scotland Ltd does not accept any liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. The foregoing limitations do not apply to any liabilities which may not lawfully be excluded or limited including any liability for death or personal injury resulting from our negligence.

9.3 We will not be liable to you where we are unable to fulfil any of our obligations to you as a result of circumstances beyond our control.

10. Law and Jurisdiction

The place of sale for all transactions conducted on this website is Scotland. All Contracts made with us for the purchase of Products will be governed by Scottish law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of Scotland.

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